This describes how Contact Singles processes your personal data (ICO registration number ZB646768).
Summary of the purposes for processing your personal data
- We process personal data to register new members to our club Contact Singles which has been established since 1994. This is to maintain a safe environment for people to meet as we are able to make contact with members after an event. We do carry out direct marketing via email and text to our members in our legitimate interests to promote our business and improve our service.
- We do not operate third party marketing so none of our members’ registration details are shared where they are joining to only attend events. It is a totally separate database to those joining the online dating site.
- When you post on social media about our business, we may use your contact details to respond to any complaints or comments, on the legal basis of our legitimate interests.
- We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or our legitimate interests. Where we process personal data on the basis of your consent, we will retain it for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.
- Any consent(s) you give us may be withdrawn at any time.
- You have an absolute right to object to direct marketing (and any profiling for the purposes of direct marketing) at any time.
- You also have the qualified right to:
- request that we erase your personal data;
Personal information we collect
We collect personal information when you book with us or request or use our services. This includes:
- Personal Identifiers - title, name, marital status, postal and email addresses, postcode, and contact telephone numbers. We may also collect the names of those who are part of a group booking where necessary, and the age is requested to ascertain the age profile for the event being booked.
How do we use your information, and what is the legal basis for this use?
- To fulfill a contract, or take steps linked to a contract. This is relevant when you want to make a reservation for an event
- verifying your identity;
- processing payments;
- to administer your membership;
- communicating with you;
- providing customer services, including managing complaints; and
- alerting you by text, email in the event of an unplanned incident, as a result of which we have to make alternative arrangements under our contract (or where we believe it is in your vital interests).
If the information we request is not provided, we may not be able to enter into or comply with a contract or our legal obligations.
In our legitimate interests regarding the conduct of our business, in particular:
- Ensuring customer satisfaction, maintaining goodwill and dispute resolution
- we investigate and process any complaints about our website or service, and to maintain appropriate records for internal administrative purposes. We reserve the right to request evidence to support any claims or complaints.
- To protect our business and prevent fraud
- monitor, test and control the performance and security of our systems, networks, processes and premises to prevent and detect fraud and protect our business; and
- if you provide a credit or debit card as payment, third parties check the validity of your bank account or card details in order to prevent fraud.
Bookings via our website are taken via PayPal’s secure service where card payment details are not shared. However the booking does say if it is a confirmed address.
Developing and Marketing Services
- for marketing and promotions by email, text;
- we may use your data to provide personalised promotional offers to you;
Legal and Regulatory purposes
- in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with claims, legal process or litigation);
- to comply with health and safety legislation, including accounting for the number of individuals on the premises for an event and logging accidents;
- to prevent, investigate and/or report suspected fraud, terrorism, security incidents or other crime, in accordance with applicable law; and
- to anonymise personal data when we no longer need to process it.
You have the right to withdraw consent at any time.
- For purposes which are required by law:
- in response to requests by government, law enforcement authorities, or intelligence services and court orders;
- if required to comply with health and safety legislation
- To protect your vital interests or those of another person:
- disclosing your personal data to the emergency services where we believe it is necessary to protect your vital interests or the vital interest of another person;
Restructure and sale
In the event that the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
What rights do I have?
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent. We will continue to process your personal data for other purposes on a different lawful basis (other than consent) where that applies.
In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, and any profiling we carry out for direct marketing, at any time. You can do this by emailing the controller at
Where you have a relationship with another organisation, such as a social media platform like Facebook, we may ask them to send marketing to you. If you object to receiving marketing from us we will stop marketing to you. However, please contact the organisation directly if you want to withdraw your consent to such organisation marketing to you.
Other qualified rights
- You have the right to know whether or not we process information about you and to access that information.
- You have the right to update, correct and complete any information we hold about you which is inaccurate or incomplete.
- You have the right to ask that we erase or restrict (stop active) processing of your personal data.
- In addition, you can object to the processing where the lawful basis is our legitimate interests.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person or you ask us to erase information which we are required by law to keep. Where you object to us processing personal information, we may have a compelling justification for processing it. Relevant exemptions are also included within the data protection laws that apply in the UK. We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, you can get in touch with us using the details set out below. If you have concerns, you have the right to complain to the data protection supervisory authority .In the UK, the supervisory authority is the ICO (Information Commissioner's Office)
How long will you retain my personal data?
We keep your data to enable us to fulfil our contract with you or to provide services, where required by law, to respond to a question or complaint, to obey rules about keeping records, to uphold or protect contractual or legal rights or where it is in your or another party’s vital interests or in our legitimate interests. Where we process personal data on the basis of your consent, we will retain it only for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.
The period for which we will retain your personal data depends on the purposes for which we are processing it and where the same personal data is processed for two or more purposes, we will retain it for the longest period. For example, we retain:
- for up to 2 years after non attendance after an event or for 90 days maximum if requested to be removed directly by you before this. This is so we can make contact with you if there is any incident which involves you after an event.
- until a period of 2 years has elapsed since your last interaction with us, personal data we process for marketing (including profiling) purposes, unless you ask us to stop sending electronic direct marketing, in which case we will act on your request, and then keep a record of your request indefinitely;
- financial information for a period of 7 years for accounting, business reporting, analysis and audit purposes.
In any of the cases mentioned above, we may retain the personal data for longer, if it is required for the purposes of any internal or external investigation or litigation. In these cases, it may be retained until the matter is resolved. We may keep your data for longer in line with any limitation periods, or if we cannot delete it, e.g. for tax, legal or regulatory reasons.
You have the qualified right to request deletion of your personal data at any time, or we may choose or be obliged to erase your personal data earlier, for example, if we no longer need to process it.
How do I get in touch with you?
General data protection queries
If you have any queries about the way we process your personal data. You can get in touch with the controller at :
This Privacy Notice was last updated on 14/01/2024. Any changes to this Privacy Notice will be communicated on our website.